IT Support Specialist (Temporary) Full-time (3-4 months) to Part-Time Transition) - Minneapolis, Minnesota, USA
Employment Opportunity — IT Support Specialist (Temporary)
Full-time (3-4 months) to Part-Time Transition)
Location: ITASCA, Minneapolis, Minnesota, USA
About ITASCA
ITASCA is a respected international engineering consulting firm. We are seeking a service-oriented IT Support Specialist to join our Minneapolis team to provide coverage during a maternity leave. This role begins full-time for 3–4 months to ensure thorough onboarding and continuity, with the opportunity to transition to part-time (up to 19 hours/week) afterward based on business needs and mutual interest. There is potential for extension or permanent placement.
The Role
In this role, you will provide hands-on end user support, assist with onboarding and offboarding, maintain workstations and systems, and help ensure our technology environment runs smoothly and securely. We are looking for a proactive, service-oriented IT professional with strong desktop support experience and a collaborative mindset.
Why Choose ITASCA Consulting Group?
- Influence & Growth: Make meaningful contributions in a nimble, technically respected firm where your ideas drive improvement.
- Inclusive, Collaborative Culture: We value diverse perspectives and foster mutual respect, shared learning, and a strong sense of ownership within a casual work environment that supports work-life balance.
- Modern Flexibility: Onsite or hybrid work options with flexible start and end times.
Primary responsibilities
- Serve as the first point of contact for calls, walk‑up incidents, and service requests.
- Provide technical support to end users via phone, Microsoft Teams, and email.
- Facilitate smooth onboarding and offboarding processes for employees.
- Set up workstations, laptops, and other IT equipment.
- Manage user accounts, permissions, and access controls across various systems and platforms.
- Install, update, and maintain software applications and operating systems.
- Provide support for Microsoft 365 applications and services, including SharePoint.
- Perform routine maintenance on hardware, including updates and patches.
- Collaborate with other IT team members to address infrastructure and operational needs.
- Manage the inventory of IT assets.
- Assist with HPC system builds, deployment, and support.
- Provide server system support for both Windows and Linux environments.
- Assist with network hardware installations, upgrades, and configuration tasks.
Position Requirements
- Minimum 3 years of IT experience, primarily in desktop/end-user support
- Experience with:
- Windows workstation support
- Active Directory and/or Azure user administration
- Basic TCP/IP networking
- Ability to communicate clearly and effectively
Required Qualifications
- Associate degree in Computer Science, Networking, Cloud Technologies, or related field
- Advanced knowledge of Windows operating systems, including familiarity with PowerShell.
- Proficiency in computer management, troubleshooting, and desktop support
- Knowledge of Microsoft 365 and SharePoint
- Strong problem‑solving abilities and the capacity to work independently.
- Excellent communication and interpersonal skills
- Strong customer service mindset and professionalism
Physical Requirements
- Ability to safely use hand tools, both manual and powered
- Ability to lift up to 50 lbs., as needed
Position Details & Benefits:
- Temporary maternity leave coverage
- Initially full-time; transitions to part-time (up to 19 hours/week) after the leave period, based on business needs
- Potential for extension or permanent placement
- Minneapolis, MN office-based role
- Standard business hours, Monday-Friday
- Availability required between 8:00 AM and 7:00 PM (schedule set within these hours)
- 100% employer-paid parking or bus pass
- Earned Sick and Safe Time (ESST): 1 hour for every 30 hours worked, per Minneapolis ordinance
Additional Requirements
- Successful completion of Criminal background check
- Verification of employment history, education, and licenses
- Talent and skills assessment
- Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H-1B, L-1, TN). Candidates on or for CPT/OPT are ineligible.
Compensation: $24-$26 per hour
Take the next step in your career and become a valued member of our employee-owned company. Join us at ITASCA, where innovation meets excellence!
ITASCA is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable.